This privacy statement relates to any information you provide directly to us, including over the telephone, by letter or email. It also includes information that is transferred to us through online bookings made on our website (using eviivo, an external online booking and property management solution) or from third party booking agents.
It does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
Information we may collect about you at time of booking
In order to process your booking we will need to collect certain personal details from you which will include: name, phone number, email address, and address. These details are only known to us if you provide them. During the booking process, you may be asked to provide your cardholder details in order for us to take a deposit.
Information we may collect about you at registration
We are required by law to collect the following information on all our guests: name, phone number, email address, nationality and address. We do this by asking you to complete a registration form on arrival. We will also ask for names of other members of your party and car registration.
At check-in non-commonwealth guests will also be asked to provide their passport number, place of issue, visa number, date of birth, and next destination.
How we will use your details
We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
Personal information is stored on a database for our own records only and only used for administrative functions in relation to your booking. We never disclose our customers details to third parties, except where there is a legal obligation to do so.
Where we store your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Information that you supply when you make an online booking is transferred to us securely from eviivo or from third party booking agents. Hard copies of enquiry forms or registration forms which contain your personal information are kept securely for two years after your stay in a locked filing cabinet. Access to electronic records (emails and the database) which contain your personal information are access controlled. Electronic records will be held for 2 years after your stay unless you have given permission for your data to be held for longer.
All hard copies of cardholder data are manually destroyed by incineration once the payment has been processed. No cardholder data is held electronically outside of the eviivo booking management solution, cardholder data is maintained by eviivo in accordance with PCI DSS requirements.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
We have 2 cameras on the outside of the farmhouse. One looks down the drive, across the car park and to the main entrance. The other looks over the farmyard and out over our garden and fields. None of the cameras are pointed at the guest bedrooms. We have additional cameras on the agricultural buildings.
We use these cameras for the security of our property, ourselves, our animals and our guests.
The only people to have access to the cameras are B&B owners, Rachel Mager and Dominic Adcock. The cameras can only be accessed via an app on our smartphones, both of which are password protected.
v4.0 17March 2021