This privacy statement relates to any information you provide directly to us, including over the telephone, by letter or email. It also includes information that is transferred to us through online bookings made on our website (using eviivo, an external online booking and property management solution) or from third party booking agents.
It does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
Information we may collect about you
In order to process your booking we will need to collect certain personal details from you which will include: name, phone number, email address, address, car registration, nationality. Some guests will be asked to provide their passport number, place of issue, visa number, date of birth, and next destination. We will also ask for names of other members of your party. These details are only known to us if you provide them. During the booking process, you may be asked to provide your cardholder details.
How we will use your details
Personal information is stored on a database for our own records only and only used for administrative functions in relation to your booking. We never disclose our customers details to third parties, except where there is a legal obligation to do so.
Where we store your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Information that you supply when you make an online booking is transferred to us securely from eviivo or from third party booking agents. Hard copies of enquiry forms or registration forms which contain your personal information are kept securely. Access to electronic records (emails and the database) which contain your personal information are access controlled.
All hard copies of cardholder data are manually destroyed by incineration once the payment has been processed. No cardholder data is held electronically outside of the eviivo booking management solution, cardholder data is maintained by eviivo in accordance with PCI DSS requirements.
The holding and use of personal information is regulated by the Data Protection Act 1998. For the purpose of the act, the B&B proprietor, Ms Rachel Mager, is the Data Controller.